Mitchell Container Services, Inc. (MCS) is committed to giving
our customers worldwide high quality products and service uniquely
suited to meet their changing needs. One of our key programs, the
MCS Quality Management System, provides us the ability to deliver
consistent quality products and service to each customer to meet
their specifications.
Our products are backed by the MCS Quality Management System that
focuses on delivering products that exceed industry standards for
safety, consistency and overall quality, thereby, reducing
transactional cost required for customer evaluations.
The MCS Quality Management System provides focus in three key areas:
consistency, safety, and performance.
Consistency Benefits
The consistency benefits are found in three areas: Improved
Reliability - with the MCS Quality Management System we can follow
established production processes and rely on our products to perform
in the same manner each time. This assures that you can have improved
production efficiency and productivity within your plans.
Safety and Performance Benefits
The MCS Quality Management System insures that the products you
receive from us are safe for you, your customers, and for the
environment. It also insures that all products conform to all
legal and regulatory requirements. And it assures you consistent
performance in your end product. That means you receive the benefits
of consumer satisfaction, e.g. fewer returns, rejects or rework, and
direct cost savings.
The four key elements of the MCS Quality Management System are:
- Quality Control - This insures that
programs and procedures are managed in areas such as procuring
manufacturing materials, process operations, and process control.
The results, quality and consistency are manufactured into our
products.
- Quality Assurance - We have procedures
in place that verify that products conform to establish quality and
safety standards, and agreed to specifications. Quality Control
procedures are validated, and the result is safety performance and
guaranteed consistency.
- Distribution - Procedures help
insure that customer requirements are met in the areas of inspections,
handling, and distribution. The results is that the product arrives to
you in good condition, on time, and at the contracted volume and price.
- Customer Value - It provides for
communications in the area of customer specifications, technology
support, and a vehicle for customer inquires. The results is a mutual
understanding of your needs are established, you realize the maximum
benefit from the use of our products, and technical issues including
those related to quality are resolved in a professional and timely
manner.
To summarize the MCS Management System, it provides quality,
which is fundamental to your business, to your mission and success
and like ISO 9002 standards, provides a framework for communications
and systemization of procedures to insure conformance to specifications.
Quality Policy
"Achieving Quality Together"
The policy of Mitchell Container Services, Inc. is to achieve and
maintain total customer satisfaction by processing and delivering
quality products at the right time, every time and by providing
necessary services to meet customer needs. This will be achieved by
working individually, and as a team, to provide product and service
of which we can be consistently proud.
